- What payment methods do you accept?
- We accept payments via major credit cards. Additionally, we also accept PayPal, Apple Pay, Shop Pay, Google Pay, Meta Pay, and Amazon Pay for secure online transactions.
- Do you offer international shipping?
- No, unfortunately, due to our business license restrictions, we are unable to sell or ship our products outside the US.
- What is your return policy?
- We offer a 30-day return policy for unused and undamaged items. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Please refer to our Returns & Refund page for detailed instructions.
- Can you ship to Non-contiguous states such as Hawaii, Alaska?
- Yes, we can ship to Non-contiguous states including Hawaii, Alaska. However, please note that shipping rates and delivery times may vary for these locations compared to mainland U.S. destinations. Additionally, there may be certain restrictions or additional charges imposed by the carrier for shipments to these areas.
- How can I track my order?
- Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment on our website or through the courier's website.
- Do you provide warranty for your products?
- Yes, all LOTOS products come with a 3-year manufacturer's warranty. Please visit our warranty policy page for more information.
- Can I get technical support for your products?
- Absolutely! We offer comprehensive technical support for all our products. If you have any questions or encounter any issues, please don't hesitate to contact our knowledgeable support team via email or phone. You can call us at 1-408-739-2329 or email us at support@lotostechnology.com. Our working hours are 10:00 am to 4:00 pm Mon-Fri PDT. Our warehouse address is 1700 Duane Ave, Santa Clara, CA 95054.
- Are replacement parts available for purchase?
- Yes, we provide replacement parts for our plasma cutters, welders, and other products. Please contact our support team for more information.
- Do you offer discounts for bulk orders?
- Yes, we offer discounts for bulk orders. If you are interested in purchasing multiple units of our products, please reach out to our team for a custom quote.
- How can I contact your customer support team?
- You can contact our customer support team via email at support@lotostechnology.com or by phone at 1-408-739-2329. Our support representatives are available Monday through Friday, 10 am to 4 pm PDT, to assist you with any inquiries or concerns you may have.
+1 (408) 739 2329
support@lotostechnology.com